Refund policy
The German version is legally binding.
Right of withdrawal & refunds
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
If you have ordered several goods as part of a single order that are delivered separately, the period begins on the day on which you, or a third party named by you, took possession of the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by post or email). You may use the model withdrawal form below, but this is not mandatory.
The withdrawal must be addressed to:
Outbox s.r.o.
Malešická 2855/2b
130 00 Praha 3
Czech Republic
Email: support@siberia.eu
Phone: 089 45456735
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us).
Repayment will be made without undue delay and at the latest within 14 days from the day on which we received notice of your withdrawal.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
Return of the goods
You must send the goods back to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You bear the direct costs of returning the goods.
The goods are to be sent to:
Outbox s.r.o.
Malešická 2855/2b
130 00 Praha 3
Czech Republic
Condition of returned goods
Please return the goods, if possible, in their original packaging and unused.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functioning.
Exclusion of the right of withdrawal
Pursuant to § 312g (2) no. 3 BGB (German Civil Code), there is no right of withdrawal for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
This applies in particular to nicotine pouches. Once the seal of a can has been removed, it can no longer be returned.
You may of course withdraw from the contract for unopened goods with an intact seal within the period described above.
Incorrectly delivered or damaged goods
If you have received a damaged or incorrect item, please contact us immediately at support@siberia.eu.
The following is helpful:
-
your order number
-
a short description of the problem
-
a photo of the item
This does not affect your statutory rights for defects.
Refunds
As soon as we have received and checked your return, we will inform you of the status of your refund.
The refund will be made via the payment method originally used. Depending on the payment provider, processing may take several working days.
Model withdrawal form
If you wish to withdraw from the contract, you can fill in this form and send it back to us. You do not have to use it.
To:
Outbox s.r.o.
Malešická 2855/2b
130 00 Praha 3
Czech Republic
Email: support@siberia.eu
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
_______________________________________________
Ordered on (*) / received on (*): _____________________
Name of consumer(s): _____________________
Address of consumer(s): _____________________
Signature of consumer(s) (only if this form is notified on paper): _____________________
Date: _____________________
(*) Delete as appropriate.