Shipping policy

The German version is legally binding.

Shipping destinations

We ship to Germany and to the countries of the European Union listed below. The countries to which delivery is possible are shown bindingly in the ordering process.

Shipping costs

All prices include statutory VAT. The shipping costs applicable to your order are shown in full before the order is completed.

For orders of €55.00 or more, shipping is free of charge to all countries listed below.

Country of delivery	Standard shipping
Germany	€5.99
Belgium, Bulgaria, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Sweden, Spain	€12.99
Croatia, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Czech Republic, Hungary	€7.99
Cyprus	€39.99

For deliveries within Germany, we also offer express shipping for €9.99.

For a merchandise value below €39.00 (after deduction of the volume discount), we charge a small-quantity surcharge of €5.00. It is shown in the ordering process as part of the shipping costs (for example “Standard (inkl. 5 € Kleinmengenzuschlag)”) and does not apply from a merchandise value of €39.00.

Shipping carriers

Shipping is handled by selected shipping carriers. The shipping carrier is selected by us.

Depending on the item, we ship from different warehouses within the European Union. An order may therefore reach you in several shipments; this does not cause you any shipping costs beyond the amount shown in the ordering process.

Processing time

Orders are usually processed and shipped within 1–2 working days after receipt of payment. There is no shipping on Sundays and public holidays.

Delivery time

After shipping, the delivery time is usually:

within Germany: 2–4 working days
to the other countries listed: 3–7 working days

Please note that in individual cases, delivery times may be longer due to high demand, public holidays or logistical delays.

Age verification on delivery

The products offered in our shop are subject to the provisions of the German Youth Protection Act (Jugendschutzgesetz). Delivery is made exclusively to persons who have reached the age of 18.

The delivery agent may carry out an age check using an identity document. If the age check is not successful, delivery may be refused.

Shipment tracking

As soon as your order has been shipped, you will receive a shipping confirmation by email. Where available, it contains a tracking number with which you can follow the status of your delivery.

Damaged shipments

Please check the goods for possible transport damage immediately after receipt. If an item arrives damaged, please contact us as soon as possible at support@siberia.eu.